Logging in at USpin safely and quickly
Log in to USpin quickly, solve access problems and read how we secure your account. Support 24/7 via chat and email. Adults only.
Your USpin account gives you access to the casino, live dealers, the sportsbook and your cashier. Below: how to log in, how we secure your account, and what to do if logging in fails.
Logging in on desktop
Logging in takes just a few seconds. You use the details you set up when you signed up, with your email address as the basis.
- Open the USpin site in your browser.
- Click the login button at the top of the page.
- Enter your email address and your login details.
- Click log in: the lobby opens straight away.
- Check in My Account that your details are correct.
Logging in on mobile
On a phone or tablet you log in via the browser; you don't need a separate casino app. You use the same account as on desktop.
- Open your mobile browser and go to the USpin site.
- Open the menu and choose log in.
- Enter your login details.
- Carry on in the lobby, the sportsbook or the cashier.
For faster access, add a shortcut to your home screen. You can read how on our mobile page.
No account yet?
If you don't have an account yet, first read how to sign up on the registration page. Then log in as described above.
What you'll find after logging in
Once logged in, your personal area is ready. That's where you manage everything to do with your account, bonuses and payments.
- My Account: your profile details and documents
- My Bonuses: choose and activate bonuses
- My Bets: overview and checking of your bets
- Cashier: deposits and withdrawals
- Favourites: your saved games
- Opt In: switch jackpot participation on or off
How we secure your account
We use SSL encryption to secure the connection between your device and our site. Personal data is processed in encrypted form via modern payment solutions. All transactions are monitored and checked in line with anti-money laundering rules. For payouts above €1,000 we carry out an additional check.
Rules that protect your account
A few fixed rules keep your account secure and personal.
- One account per person, address, phone number, email address, IP address and household
- An account may not be sold, transferred or bought
- Transferring money between accounts is not possible
- Don't use a VPN or IP masking
- Only pay with methods in your own name
When we suspend an account
We may suspend or close an account in the event of incorrect registration details, failed identity verification, duplicate accounts or suspected fraudulent activity. A chargeback can also lead to the account being blocked. In such a case, contact our support.
Solving login problems
If you can't log in, it's usually down to one of these situations.
| Problem | Cause | Solution |
|---|---|---|
| Account suspended | Incorrect details or duplicate account | Contact support via chat or email |
| Account inactive | Not logged in for 12 months; notice sent by email 30 days in advance | Log in again; administration fees stop and you can request a refund |
| Self-exclusion active | The period you chose is still running | Once the period ends, your account reopens automatically |
| Access via VPN | IP masking counts as irregular play | Log in without a VPN |
| Uploading doesn't work on mobile | Not every device supports uploading | Use the desktop version |
| Second account in household | One account per household | Use the existing account |
Lost access or forgotten password
If you can no longer get into your account, our support team will help you. The team is available 24/7, all year round.
- Start a conversation in live chat, or send an email to support@uspin.me.
- Send your email from the address you registered with.
- Include your username and full name.
- Follow the team's instructions to regain access.
Taking a break or closing your account
If you'd rather not log in for a while, request self-exclusion via customer service and state the period you want. After that, your account reopens automatically. You can close an account with a zero balance and no pending withdrawal requests. If you close it with a positive balance, only your last deposit is refunded; so withdraw your balance first. Read more on responsible gambling.
Frequently asked questions about logging in
Short answers to the most frequently asked questions.
Can I use multiple accounts?
No. One account is allowed per person and per household. With duplicate accounts, promotions and winnings are cancelled and the account may be permanently closed.
Can I log in with a VPN?
No. Using a VPN or IP masking counts as irregular play and can lead to forfeiture of bonuses.
What happens if I don't log in for a long time?
After 12 months without logging in, your account becomes inactive. You'll receive an email 30 days in advance. If you log in again, the administration fees stop.
Is support always available?
Yes, 24/7 via live chat and at support@uspin.me.
Adults only. Gambling involves financial risk: set limits and take regular breaks.