USpin casino terms and conditions
USpin's terms at a glance: one account per household, bonuses with x40 wagering and 14 days' validity. Adults only.
By using USpin you agree to our terms and conditions. The key rules are set out below; the terms are published in several languages, but only the English version is legally binding.
1. General provisions
Playing at USpin is for adults only, or older if the local gambling age requires it. You play as a natural person, on a non-professional basis and solely on your own behalf. We do not provide credit or pay interest on balances; USpin is not a financial institution.
2. Account and registration
One account is permitted per person, address, phone number or e-mail address, IP address and household. Accounts may not be sold, bought or transferred, and funds may not be moved between accounts.
2.1. Duplicate accounts
The following consequences apply to a duplicate account:
| Measure | Consequence |
|---|---|
| Voiding | All activity on the duplicate account is void |
| Promotions and winnings | Are cancelled |
| Payments | Processed payments are reversed |
| Administration fee | 10% (minimum €30) per additional account opened |
| Account | Permanent closure |
3. Deposits
We accept payments in EUR. Payments in another currency are converted at a rate chosen by us; any exchange rate mark-up is at your expense. We do not accept cash and all payment methods must be in your name. Minimum amounts per method can be found on the payments page.
3.1. Crypto rules
Additional rules apply to crypto deposits. On the ETH blockchain the minimum is 0.01 ETH; smaller transactions are permanently lost and cannot be combined. We only accept ERC-20 (USDTE) and TRC20 (USDT). Transactions via Binance Smart Chain or to a wrong network address will not be recovered.
4. Withdrawals and verification
We verify your account before your first withdrawal. Withdrawals are made via the same method as your deposit; withdrawals to debit cards are currently not possible, in which case bank transfer is the alternative. Every payout over €1,000 is subject to additional verification. Withdrawals are subject to daily, weekly and 30-day limits; these are listed on the withdrawals page.
4.1. Required documents
Upload your documents via My Account. Each payment method is verified separately.
| Document | Requirement |
|---|---|
| Proof of identity | Passport, ID card or driving licence; possibly a selfie holding the document |
| Proof of address | Utility bill no more than 3 months old, address exactly matching your profile |
| Credit card | Front and back, only the first 6 and last 4 digits visible, CVV covered |
| Skrill / Neteller | Screenshot of the profile showing name and e-mail address or Neteller ID |
| Bank transfer | Bank statement showing name, account number and bank logo |
5. Responsible gambling
If you want a break, you can request a self-exclusion. During the exclusion you cannot open a new account and you receive no marketing.
- Contact customer support.
- Specify the exclusion period you want.
- Once it ends, your account is reopened automatically.
6. Inactive accounts
An account becomes inactive after 12 months without a login. We send an e-mail 30 days in advance. After that, administration fees may apply; if you log in again, these stop and you can request a refund. Inactive accounts with a zero balance may be closed.
7. Account closure
You can close your account via customer support, with a zero balance and no pending withdrawal requests. If you close it with a positive balance or a pending request, all funds are cancelled and only the last deposit is refunded. If we close an account, we pay out the available balance within a maximum of 5 working days.
8. Bonuses and promotions
Bonus funds are held in a separate Bonus Balance and cannot be withdrawn directly. Casino bonuses carry a x40 wagering requirement, free spins x30 and the sports bonus x10, each valid for 14 days. While wagering, the maximum stake is €5 per game round or €0.50 per line. Winnings from a bonus or free spins before a deposit are capped at €100.
8.1. Contribution to wagering
Not every game contributes equally:
| Category | Contribution |
|---|---|
| Slots | 100% |
| Sports bets at odds above 1.5 | 100% |
| Table Games | 10% |
| Live Dealer | 10% |
| Instant Win and Crash | 0% |
While a bonus is active, Lines, Coins, Dice Million Boxes, Dice, Solar Temple, Solar Queen and everything in Instant Win are excluded. If you cancel a bonus, the bonus and all winnings from it are forfeited.
9. Irregular play and fraud
We take action against abuse of our site and promotions. Examples of irregular play:
- Creating multiple accounts or collusion
- Hedging, such as red and black at roulette or Player and Banker at baccarat
- Betting at odds below 1.5
- Staking above the maximum or on excluded games
- Using the Double feature
- IP masking or a VPN
- Exploiting technical errors or software manipulation
- Cherry-picking games with valuable jackpots or automated simultaneous play
Sanctions include withdrawal of bonuses and bonus winnings, exclusion from future bonuses, account closure and withholding of winnings and remaining balance.
10. Chargebacks
In the event of a chargeback, we may block your account, take legal action and offset claims; your balance may become negative. If identity or payment method cannot be confirmed, we charge €50 per reminder e-mail, for a maximum of two e-mails.
11. Liability
The site and games are provided as is. We are not liable for malfunctions, delays, data loss or communication errors. In the event of a system failure, all bets are void and stakes are refunded. Player funds are held in a separate bank account but are not protected in the event of insolvency.
12. Fair play
Game results are random, as our third-party game providers use computerised random number generators.
13. Complaints procedure
Report a complaint to customer support first. In a dispute, submit a written complaint by e-mail from your registered address, with COMPLAINT in the subject line, your username, full name, an explanation and the relevant dates. Our Complaints Resolution Committee responds within 10 days; complex cases may take longer. After that, external dispute resolution options are available.
14. Intellectual property
The brand, logo, URL, technology, software and content of the site are the property of USpin. Without written permission, the following is not permitted:
- Reproduction of site content
- Use of the brand or logo
- Copying or reusing software and technology
USpin is for adults only. Gambling involves financial risk: set your limits in advance and take a break in good time.