Security and verification at USpin explained

USpin protects accounts with SSL encryption, mandatory identity checks before withdrawal and monitoring of all transactions. On this page you can read which rules apply, which documents you need and how you stay in control yourself.

What USpin's terms cover

USpin's general terms and conditions form the basis of every account. They are published in several languages; only the English version is legally binding. A few provisions in those terms are directly relevant to your security.

One account per person

USpin allows one account per person, address, phone number or email address, IP address and household. Accounts may not be sold, transferred or bought, and transferring money between accounts is not possible. If duplicate accounts are found, all activity, promotions and winnings on those accounts are void and a 10% administration fee (minimum €30) is charged per extra account.

Player funds and balance

Player funds are held in a separate bank account but, according to the terms, are not protected in the event of insolvency. USpin does not grant credit and pays no interest on balances. In the event of a system failure, all bets are void and your stake is returned.

Protecting your data and money

USpin works with modern payment solutions and encrypts personal data. These are the security measures in place:

• SSL encryption on the site for all data you send.
• Monitoring of all transactions under anti-money laundering rules; suspicious transactions are reported to the competent authorities.
• Deposits and withdrawals only via accounts, cards or wallets in your own name; third-party payments are not allowed.
• Withdrawal via the same method as the deposit; with multiple deposit methods, the withdrawal may be split.
• On card documents, only the first 6 and last 4 digits are visible and the CVV/CVC is covered.
• The site uses only essential cookies; these collect no personal data and information is never sold.

If USpin detects fraud or money laundering, a withdrawal may be refused, the account may be frozen or closed and funds may be withheld. In the event of a chargeback, the account may be blocked and the balance may become negative.

Verification (KYC) and anti-money laundering checks

You can play straight after signing up; the first withdrawal only follows once your account is verified. Without verification of your personal details, withdrawals are not possible. This is how the check works:

1. Upload a valid copy of your passport, ID card or driving licence in My Account. Sometimes a selfie holding the document is also requested.
2. Provide proof of address: a full copy of a recent utility bill showing your name and address, no older than 3 months. The address must match your profile exactly.
3. Verify each payment method separately: a credit card front and back (with digits masked), a screenshot of your Skrill profile showing name and email address, your Neteller profile showing name and Neteller ID, or a bank statement showing name, account number and bank logo.
4. Can't upload on your phone? Not all mobile devices support this; use the desktop version instead.
5. Any withdrawal above the equivalent of €1,000 triggers additional verification. USpin may also do this for lower amounts, possibly by phone or with facial verification, and may request documents on your source of wealth.

Documents are treated confidentially and the team promises to complete verification quickly.

Fair games

The games at USpin come from external game providers. They use computerised random number generators, so the outcome of every game round is random. In the lobby you'll find studios such as NetEnt, Play'n GO, Evolution, Nolimit City, Quickspin, Yggdrasil, Hacksaw Gaming and PG Soft. An overview of all studios is on the providers page.

Fixed rules also apply to the network jackpot: the jackpots drop at random, you take part via Opt In and only real money counts. Automated simultaneous play or selectively playing games with high jackpots counts as abuse.

Tools to stay in control

USpin has its own Responsible Gaming page and offers tools that you request via customer support.

Self-exclusion

You request self-exclusion via customer support, stating the period you want. Once it ends, your account is automatically reopened. During the exclusion:

• you cannot open a new account;
• entries into competitions or draws from before the exclusion are forfeited, as are unredeemed non-cash prizes and invitations;
• you receive no marketing messages;
• you are not eligible for cashback and rakeback.

Closing your account

You can have your account closed via customer support, but only with a zero balance and no pending withdrawal requests. If you close an account with a positive balance or a pending withdrawal, the funds are cancelled and you only get your last deposit back. So withdraw your balance first.

If something goes wrong

Customer support is available 24/7, all year round, via live chat and by email at support@uspin.me. If you can't resolve it together, submit a written complaint:

1. Send an email to support@uspin.me from your registered email address.
2. Put the word COMPLAINT in the subject line.
3. State your username and full name.
4. Give a detailed explanation with the relevant dates and times.

The Complaints Resolution Committee responds within 10 days; for particularly complex cases this period may be extended. After that, external dispute resolution options are available.

Frequently asked questions about security

Do I need to be verified before I can play?

No, that's only needed for the first withdrawal. Upload your documents in My Account in good time to avoid delays.

Why are there extra checks on a large withdrawal?

For any withdrawal above the equivalent of €1,000, USpin carries out additional verification as part of its anti-money laundering checks.

How do I exclude myself?

Contact customer support via live chat or email and state the period you want. Your account then reopens automatically.

USpin is for adults only. Gambling involves financial risks: set your own limits and take regular breaks.