Contacting USpin customer support
Questions about your account or bonus? USpin support is available 24/7 via live chat and e-mail. Feel free to get in touch. Adults only.
At USpin, our support team is ready to help you 24 hours a day, 7 days a week, all year round. You can reach us via live chat and e-mail.
Our approach to customer service
Every question is welcome, from a quick query about your balance to a detailed issue about verification. We treat documents and personal information confidentially.
USpin casino contact channels
We offer two channels. Choose the one that suits your question: quick and direct, or written and detailed.
Live chat
Live chat is the fastest channel for questions that need an immediate answer, such as login problems, a deposit that hasn't shown up or a bonus you want to activate.
By e-mail you can send detailed questions or extra information. Use the e-mail address registered to your account so we can recognise you straight away.
What our support team can help with
Our team helps you with every aspect of your account and playing at USpin.
- Account verification and uploading documents
- Deposits and payment methods
- Withdrawals and the status of your request
- Activating bonuses via My Bonuses
- Access to your account
- Technical questions about games and the site
- Self-exclusion and account closure
- Questions about your VIP status and rakeback
Response times per channel
Our channels are always available. Formal complaints are subject to a fixed timeframe.
| Channel | Availability | Suitable for |
|---|---|---|
| Live chat | 24/7, all year round | Immediate questions and urgent issues |
| 24/7, all year round | Detailed questions and documentation | |
| Written complaint | Response from the Complaints Resolution Committee within 10 days | Disputes not resolved via chat or e-mail |
Making a complaint
If customer support can't resolve your issue, you can submit a written complaint by e-mail. For particularly complex cases, the 10-day timeframe may be extended.
- Send your e-mail from your registered e-mail address.
- Put the word COMPLAINT in the subject line.
- Include your username and full name.
- Describe the issue in as much detail as possible.
- State the relevant dates and times.
Quick answers in the FAQ
Many questions are already answered in the FAQ on our site, for example about payouts, fees, account verification and supported payment methods. You'll find more help on our help page.
Get in touch with us
Got a question, suggestion or problem? Start a live chat or send us an e-mail, day or night.
USpin is for adults only. Gambling involves financial risk: set limits and take a break in good time.