Contact USpin customer service
Questions about your account or bonus? USpin support is available 24/7 via live chat and email. Feel free to get in touch. Adults only.
At USpin our support team is there for you 24 hours a day, 7 days a week, all year round. You can reach us via live chat and email.
Our approach to customer service
Every question is welcome, from a short question about your balance to a detailed issue about verification. We treat documents and personal information confidentially.
USpin casino contact channels
We offer two channels. Choose the one that suits your question: quick and direct, or written and detailed.
Live chat
Live chat is the fastest channel for questions that need an immediate answer, such as login problems, a deposit you can't see or a bonus you want to activate.
By email you send detailed questions or extra explanation. Use the email address registered in your account, so we can recognize you right away.
What our support team helps with
Our team helps you with every part of your account and playing at USpin.
- Account verification and uploading documents
- Deposits and payment methods
- Withdrawals and the status of your request
- Activating bonuses via My Bonuses
- Access to your account
- Technical questions about games and the site
- Self-exclusion and account closure
- Questions about your VIP status and rakeback
Response times per channel
Our channels are always available. A fixed deadline applies to formal complaints.
| Channel | Availability | Suitable for |
|---|---|---|
| Live chat | 24/7, all year round | Direct questions and urgent problems |
| 24/7, all year round | Detailed questions and documentation | |
| Written complaint | Response from the Complaints Resolution Committee within 10 days | Disputes not resolved via chat or email |
Submitting a complaint
If you can't resolve it with customer service, submit a written complaint by email. For particularly complex cases the 10-day period may be extended.
- Send your email from your registered email address.
- Put the word COMPLAINT in the subject line.
- Include your username and full name.
- Describe the issue in as much detail as possible.
- State the relevant dates and times.
Quick answers in the FAQ
We already answer many questions in the FAQ on our site, for example about payouts, fees, account verification and supported payment methods. You'll find more help on our help page.
Get in touch with us
Got a question, suggestion or problem? Start a live chat or send us an email, day and night.
USpin is for adults only. Gambling carries financial risks: set limits and take a break in time.