USpin help and FAQ 24/7

USpin customer service is available 24/7, all year round, via live chat and email. Below you'll find, topic by topic, where to go and what to include for quick handling.

USpin casino contact channels

There are two fixed channels. Both are available day and night, including weekends.

Language of the site and the service

The USpin interface is in English. The terms and conditions are published in several languages; in case of differences between versions, the English text applies.

Help centre and information pages

For many questions you don't need to get in touch. The site has fixed FAQ blocks and separate information pages:

• General FAQ: payout speed, fees for deposits and withdrawals, account verification and supported payment methods (Instant Banking, cards, cryptocurrencies)
• Jackpot FAQ: how the jackpot works and why to take part
• VIP FAQ: faster and higher withdrawals and exclusive cashback
• Payment Options and Withdrawal Options
• About, Responsible Gaming and Sportsbook Rules
• Privacy policy, Cookie policy and Terms & conditions

Questions about account and verification

After signing up you can play right away; your first withdrawal does require a verified account. The process in brief:

1. Log in and open My Account.
2. Upload a valid copy of your passport, ID card or driver's licence; sometimes a selfie with the document is requested.
3. Upload a complete utility bill no more than 3 months old, with an address exactly matching your profile.
4. Verify each payment method you've used separately, for example with a copy of the card or a screenshot of your e-wallet profile.
5. If uploading doesn't work on your phone, use the desktop version.
6. The team completes the check quickly. If a payout exceeds €1,000, an extra check follows, sometimes by phone or with facial recognition.

All details about documents are on the Registration page.

Complaints and privacy requests

You first report a complaint to customer service. If that doesn't resolve the issue, send a written complaint to support@uspin.me. The Complaints Resolution Committee responds within 10 days; for particularly complex cases this period may be extended. After that, external dispute resolution options are possible.

For access, a copy, correction, deletion, portability or objection to the use of your data, you also email support@uspin.me. Exceptions apply; read the privacy policy for those.

Before you get in touch

With the right details, customer service can pick up your question straight away. Include:

• your username and full name
• a message from the email address you registered with
• date and time of the transaction, bet or game round
• the payment method used or the name of the game
• a screenshot of the message or error code
• for a complaint: the word COMPLAINT in the subject line and a detailed explanation

Frequently asked questions

The most common questions, grouped by topic.

Account: how many accounts may I have?

One account per person, address, phone number, email address, IP address and household. Duplicate accounts are closed and winnings on them are forfeited.

Account: how do I close my account?

Via customer service, with a zero balance and no pending withdrawal requests.

Account: what happens with inactivity?

An account is inactive after 12 months without logging in. You get an email 30 days in advance. After logging in again, any administration fees stop and you can request a refund of them.

Bonuses: how do I activate a bonus?

Manually: choose the bonus in My Bonuses and then deposit €20 or more. See Bonus for the terms.

Bonuses: what's the maximum bet with an active bonus?

€5 per game round or €0.50 per line.

Payments: do I pay fees?

USpin charges no fees of its own for deposits or withdrawals. From the 26th approved withdrawal in a calendar month, a 2% administration fee applies, minimum €5.

Payments: can I withdraw to a debit card?

That isn't possible at the moment; bank transfer is the alternative. More on Withdrawals.

Games: how do I join the jackpot?

Click Opt In in the lobby or in the game. You take part with a base bet from €0.20 and a fixed contribution of €0.10 per spin, with real money only.

Games: are the outcomes random?

Yes. The external game suppliers use computerized random number generators.

Responsible gaming: how do I request self-exclusion?

Via customer service, stating the period you want. After that, the account is reopened automatically. During the exclusion you receive no marketing and can't open a new account. See Responsible gaming.

USpin is for adults only. Gambling carries financial risks: set your limits in advance and take regular breaks.