Responsible gaming at USpin starts with you
Read how to request self-exclusion or close your account at USpin via our support team, and how to stay in control of time and money. Adults only.
At USpin, playing is meant as entertainment. We give you tools to stay in control of your time and money, and our support team helps you with that 24/7.
What responsible gaming means
Gambling is entertainment, not a way to make money. Outcomes are random: our game suppliers use random number generators. So you can't predict losses or win them back. Keep track of how much time and money you spend, and stop when you reach your limit.
Adults only
An account with us is for adults only, strictly for personal use. We check this at several points.
- At registration we ask for your date of birth
- Before a withdrawal you verify your identity with a passport, ID card or driver's licence
- We may ask for a selfie with your document
- Phone or facial verification is possible
- Accounts are for natural persons only
Signs of a gambling problem
A gambling problem often develops gradually. If you recognize yourself in any of these signs, take a break and ask for help.
- You often play longer, or with more money, than you planned
- You try to win back losses
- You play with money meant for fixed expenses
- You play to forget stress or problems
A few habits help keep it fun:
- Set a budget in advance and stop when it's gone.
- Agree a fixed playing time with yourself.
- Take regular breaks.
- See winnings as a bonus, not a goal.
Our tools
You can take a break or stop at any time. These are the tools we offer:
| Tool | What it does | How to request it |
|---|---|---|
| Self-exclusion | Your account is closed for the period you choose and then reopened automatically | Via customer service |
| Account closure | Your account is closed | Via customer service, with a zero balance and no pending withdrawal requests |
| Responsible Gaming page | Information about responsible gaming | On our site |
| Customer service | Questions and help, 24/7 | Live chat or support@uspin.me |
How self-exclusion works
You arrange self-exclusion with a single request to our support team. You decide how long the exclusion lasts.
Requesting self-exclusion
- Contact us via live chat or support@uspin.me.
- Say that you want self-exclusion.
- Name the period you want.
- When the period ends, your account reopens automatically.
During self-exclusion
While the exclusion is running, these rules apply:
- You can't open a new account
- Entries in competitions or lotteries from before the exclusion are forfeited, as are unredeemed non-cash prizes and invitations
- You don't receive marketing messages
- You aren't eligible for Daily Cashback and Casino Rakeback
Closing your account
If you want to stop completely, our customer service closes your account. That's possible when your balance is zero and there are no pending withdrawal requests. If you close an account with a positive balance or pending withdrawals, all funds are cancelled and only your last deposit is refunded. So withdraw your balance first.
Keeping track of your activity
In My Bets you see an overview of your bets and check your transactions. Review it regularly so you know how much you've wagered.
Contacting our team
Want to talk about your playing behaviour or set up a tool? Our support team is available 24/7 via live chat and at support@uspin.me.
Adults only. Gambling carries financial risks: set limits, take breaks and only play with money you can afford to lose.