USpin help and frequently asked questions 24/7

USpin's customer support is available 24/7, all year round, via live chat and email. Below you'll find, topic by topic, where to go and what to include for a quick resolution.

USpin casino contact channels

There are two fixed channels. Both are available day and night, including at weekends.

Language of the site and the service

The USpin interface is in English. The terms and conditions are published in several languages; where versions differ, the English text prevails.

Help centre and information pages

For many questions you don't need to get in touch. The site has standing FAQ sections and separate information pages:

• General FAQ: payout speed, deposit and withdrawal fees, account verification and supported payment methods (Instant Banking, cards, cryptocurrencies)
• Jackpot FAQ: how the jackpot works and why you should take part
• VIP FAQ: faster and higher withdrawals and exclusive cashback
• Payment Options and Withdrawal Options
• About, Responsible Gaming and Sportsbook Rules
• Privacy policy, Cookie policy and Terms & conditions

Account and verification questions

Once you've signed up you can play straight away; your first withdrawal does, however, require a verified account. The process in brief:

1. Log in and open My Account.
2. Upload a valid copy of your passport, ID card or driving licence; sometimes a selfie with the document is requested.
3. Upload a complete utility bill no more than 3 months old, showing an address that exactly matches your profile.
4. Verify each payment method you use separately, for example with a copy of your card or a screenshot of your e-wallet profile.
5. If uploading on your mobile doesn't work, use the desktop version.
6. The team completes the check quickly. If a payout exceeds €1,000, an additional check follows, sometimes by phone or with facial recognition.

Full details on documents are on the Registration page.

Complaints and privacy requests

Report a complaint to customer support first. If that doesn't resolve the matter, send a written complaint to support@uspin.me. The Complaints Resolution Committee responds within 10 days; for particularly complex cases this period may be extended. After that, external dispute resolution options are available.

For access, a copy, correction, deletion, portability or objection to the use of your data, likewise email support@uspin.me. Exceptions apply; see the privacy policy for these.

Before you get in touch

With the right details, customer support can deal with your query straight away. Include:

• your username and full name
• a message from the email address you registered with
• the date and time of the transaction, bet or game round
• the payment method used or the name of the game
• a screenshot of the message or error code
• for a complaint: the word COMPLAINT in the subject line and a detailed explanation

Frequently asked questions

The most common questions, grouped by topic.

Account: how many accounts can I have?

One account per person, address, phone number, email address, IP address and household. Duplicate accounts are closed and any winnings on them are forfeited.

Account: how do I close my account?

Via customer support, with a zero balance and no pending withdrawal requests.

Account: what happens if I'm inactive?

An account becomes inactive after 12 months without logging in. You'll receive an email 30 days beforehand. Once you log in again, any administration fees stop and you can request a refund of them.

Bonuses: how do I activate a bonus?

Manually: choose the bonus in My Bonuses and then deposit €20 or more. See Bonus for the terms.

Bonuses: what is the maximum bet with an active bonus?

€5 per game round or €0.50 per line.

Payments: do I pay fees?

USpin charges no fees of its own for deposits or withdrawals. From the 26th approved withdrawal in a calendar month, a 2% administration fee applies, minimum €5.

Payments: can I withdraw to a debit card?

This isn't currently possible; bank transfer is the alternative. More on Withdrawals.

Games: how do I join the jackpot?

Click Opt In in the lobby or in the game. You take part with a base bet from €0.20 and a fixed contribution of €0.10 per spin, with real money only.

Games: are the outcomes random?

Yes. The external game providers use computerised random number generators.

Responsible gambling: how do I request self-exclusion?

Via customer support, stating the period you want. Afterwards the account is reopened automatically. During the exclusion you won't receive marketing and can't open a new account. See Responsible gambling.

USpin is for adults only. Gambling involves financial risk: set your limits in advance and take regular breaks.